FAQS
WHAT IS MaisonAriko.COM?
MaisonAriko.com is the online destination to discover and shop the luxury interiors. At MaisonAriko.com you can enjoy a curated edit of the most exclusive home brands, inspirational editorial stories, expert interior advice and unrivalled personal service. To find out more about the company, you can visit our ABOUT US page.
You can contact us by phone on +41 79 9106257..
Yes, you can. To place an order by phone please call our team on +41 79 9106257. Our Customer Care Team are based in Lugano and our contact hours are: Weekdays 9am–6pm GMT.
Our office address is: Via Ferruccio Pelli 12, Lugano 6900, Switzerland.
As an internet-only retailer we do not have a showroom at this time, however, if you would like to view sample materials (e.g. wood or fabric samples) we can arrange these for you. Our Concierge team are also at hand to offer suggestions and supply further images. Please contact customer@maisonariko.com for further assistance.
MaisonAriko Concierge service is the ultimate personal shopping experience. Our Customer Care team is dedicated to assisting you in your interior design needs whether you are seeking style advice, want to arrange bespoke items or require more information about a hard-to-find product.
Collections are MaisonAriko’s curated seasonal looks highlighting beautiful pieces from the world’s finest interior brands.
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To ensure that our customers are kept up to date and don't miss out on the latest products, we send a maximum of three emails per week. We never share our data with third parties and your data is kept secure. For more information visit our Privacy Policy page.
SHOPPING & SERVICE FAQs
We sell a curated selection of the finest products from the world's leading interior brands and designers.
As an authorized online distributor for all of the designers we feature, we guarantee that every item we sell is 100% authentic.
We check our prices regularly against other retailers to ensure that they are highly competitive. However, if you see an identical item cheaper on another site, please let us know and we’ll be happy to match that price for you.
Made-to-order and handcrafted-to-order items are items that are made/ made by hand especially for your purchase. MaisonAriko offers many products that are made-to-order or handcrafted-to-order. If you would like to discuss any bespoke options, please email our Customer Care team at customer@maisonariko.com. Please note that products which are made-to-order or handcrafted-to-order will be clearly marked as such. This will affect your rights for returns.
Yes, we have two seasonal sales – during spring/summer and autumn/winter. Exact dates of these will be advertised near the time. Only selected lines will be available in the sale and, due to the exclusive nature of our ranges, we cannot guarantee that an item will still be available for purchase late in the season. We also have occasional exclusive promotions for those signed up to our newsletter and Trade Program.
Yes. Although many of our products are made to order, some items are seasonal and may not be continued once we have sold out.
Yes, for interior design or styling advice please contact our Customer Care team who will assist you or visit our Interior Design service.
We currently do not offer gift wrapping on our items, however MaisonAriko.com takes pride in the way that orders reach you and, depending on the item, your order will arrive in the appropriate MaisonAriko.com packaging.
Yes – simply click the ‘Love’ button which you see in the top right of each product. You will be able to revisit your selection of loved products in your Personal Shop at any time.
If you see something on the site that you love, you can click or tap the ‘Love’ button to save it in your Personal Shop which you can visit at any time via the navigation bar.
If you can’t find what you are looking for, please contact our Customer Care team who will be able to source almost any piece you request. We are happy to help with all requests, no matter how big or small. Just email customer@maisonariko.com. We can also arrange bespoke items if a suitable piece cannot be found.
If you need a product urgently, please contact customer@maisonariko.com or call +41 79 9106257 and we will do our best to assist you. Our Customer Care team are based in Lugano and our contact hours are: Weekdays 9am–6pm GMT.
PAYMENT FAQs
We accept all major credit and debit cards including Visa, MasterCard and American Express. Likewise, we also accept payments by Apple Pay, Samsung Pay, AliPay, WeChat Pay, PayPal and we are first furniture e-commerce to accept payments in cryptocurrency like Bitcoin, Ethereum and USDC. We can also accept direct bank transfers with certain orders. Please contact customer@maisonariko.com for more information.
Shopping with MaisonAriko is 100% secure and your information will never be shared with any third parties.
Your card will charged once you have completed your order. This may take a few days as per standard banking processes.
All prices shown on our website are exclusive of sales tax (VAT).
If you want to order as a company and not as a private person, please contact us at customer@maisonariko.com.
DELIVERY FAQs
We are happy to offer free shipping on all our items except for some specialty deliveries overseas and "white glove'"deliveries.
White glove delivery is our premium delivery service for furniture items. It includes delivery to the room in which you need your item located, careful placement, assembly and installation, plus removal of any packaging. In essence your item will be placed exactly where you require it, ready for you to enjoy. If you require white glove delivery please speak to our Customer Care team on +41 79 9106257 or email customer@maisonariko.com.
Our delivery team will deliver up to the first floor level only. We cannot deliver above this level unless there is suitable lift access. It is the customer's responsibility to think about any access limitations that might occur for the item purchased - including large furniture items required above the first floor. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this. If you would like an access evaluation prior to ordering an item please contact our Customer Care team at customer@maisonariko.com or call on +41 79 9106257.
Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.
At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care team on customer@maisonariko.comor call us on +41 79 9106257
If you have received an incorrect item in your order, please contact our Customer Care team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. In this cases contact Customer Care please email customer@maisonariko.com or call us on +41 79 9106257